Tutorial
How To Create Email Pipelines
Pipelines tell QuickReplies which email messages to watch and what to do when one matches.
Open The Pipeline Editor
From the dashboard, click Add New Pipeline—or Create Your First Pipeline if you have not created one yet. You can also open the pipeline editor directly. You can edit existing pipelines from the dashboard table at any time.
Name Your Pipeline
Give the pipeline a short name you will recognize later—for example "New Zillow leads" or "Support auto-reply". Names are only visible to you.
Choose Who And What Triggers The Pipeline
Under "When I get an email from", enter one sender email address or domain to watch—for example leads@zillow.com or @company.com. Use the address or domain where matching messages come from.
Under "with the words", enter required keywords or phrases (separated by commas or spaces). QuickReplies only runs the pipeline when the subject or body contains at least one of them.
Add Actions
Add one or more actions for when a matching email arrives:
- Send an email — reply to the original thread or send a new message, with optional placeholders like {name}.
- Send a manual text — notify your phone so you can review and send from your personal number (see the manual text setup guide).
- Send an automated text — use an approved Twilio template to text the recipient automatically.
Save And Enable
Click Create Pipeline (or Update Pipeline when editing). Back on the Dashboard , use the toggle to enable or disable the pipeline without deleting it.
Monitor Activity
The dashboard chart shows outbound emails, push notifications, and automated SMS over time. Open a pipeline to see per-action stats when available.
New to QuickReplies? Start with the getting started tutorial